FAQ

What types of products do you offer?

We specialize in a wide range of high-quality products for your home improvement, painting, and outdoor projects. Our inventory includes premium paints (interior, exterior, primers), painting supplies, drill bits (including Forstner and Freud brands), circular saw blades, camping equipment and tools, automotive supplies, hardware, housewares, and more.

Are your paints suitable for both indoor and outdoor use?

Yes, we offer specialized paints for different applications. Our product range includes Interior Paints, Exterior Paints, Interior & Exterior Primers, and Masonry Sealers & Waterproofers. Each product is designed for its specific environment to ensure the best results.

Do you carry premium brand products?

Absolutely! We stock premium brands like Valspar paints and Freud drill bits, ensuring professional-grade quality for both DIY enthusiasts and contracting professionals.

Where do you ship to?

We ship worldwide to most countries! However, due to logistical constraints, we are unable to deliver to some remote areas and parts of Asia. During checkout, our system will automatically confirm if we can deliver to your location.

What shipping options do you offer?

We offer two convenient shipping methods:
– Standard Shipping ($12.95): For faster delivery via DHL or FedEx (10-15 business days after shipment)
– Free Shipping: For orders over $50 via EMS (15-25 business days after shipment)

How long does order processing take?

We process all orders within 1-2 business days. You’ll receive a tracking number via email once your order has been shipped, allowing you to monitor its journey to your doorstep.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for your convenience and secure shopping experience.

Do I need to create an account to place an order?

While creating an account allows you to track orders more easily and saves your information for future purchases, you can also check out as a guest without creating an account.

What is your return policy?

We want you to be completely satisfied with your purchase. If you’re not happy with a product, you may return it within 15 days of receipt for a refund or exchange. Items must be in original condition and packaging.

How do I initiate a return?

Please contact our support team at [email protected] with your order number and reason for return. We’ll guide you through the process and provide return instructions.

Who pays for return shipping?

For returns due to product defects or our errors, we’ll cover return shipping costs. For other returns, customers are responsible for return shipping fees.

How can I contact customer service?

Our friendly support team is ready to help! Email us at [email protected] with any questions about products, orders, or shipping. We typically respond within 1 business day.

What are your business hours?

Our team processes orders and responds to inquiries Monday through Friday during regular business hours (Central Time).

Where is your company located?

We’re based at 2989 Todds Lane, San Antonio, US 78205, but we proudly serve customers around the world with quality painting tools and supplies.