At Home Paint Tools Shop, we stand behind the quality of our products. Whether you’re a DIY enthusiast giving your home a fresh coat, a professional contractor on a job site, or an outdoor adventurer gearing up for a trip, we want you to be completely satisfied with your purchase. If you’re not happy, we’re here to make it right.

Our Policy

We offer a 15-day return and exchange policy from the date you receive your item(s). To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as when you received it. You will also need the original receipt or proof of purchase.

Please Note: Due to health and safety reasons, we cannot accept returns or exchanges on the following categories of products once they have been opened or used:

  • Paints: Interior Paints, Exterior Paints, Interior & Exterior Primers, Floor Paints
  • Sealers & Waterproofers: Masonry Sealers & Waterproofers
  • Personal Care products
  • Opened containers from Pails, Buckets, & Pots or Paint Pails, Mixers & Accessories

These items can only be returned if they are defective, damaged upon arrival, or if they are unopened and in their original, sealed condition.

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact Us: Within 15 days of receiving your order, email our customer service team at [email protected] with your order number and details about the product you would like to return or exchange. You can use the template provided below.
  2. Wait for Instructions: We will respond within 2 business days with a Return Merchandise Authorization (RMA) number and instructions on where to send your package. Returns without an RMA number will not be accepted.
  3. Ship the Item: Securely pack the item(s) in their original packaging and mail them to the address we provide. We recommend using a trackable shipping service as you are responsible for the item until it arrives back at our warehouse. Original shipping costs are non-refundable.
  4. Inspection & Processing: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund or exchange. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within the timeframes listed below.

Refund Timelines and Methods

  • Credit Card/PayPal: Refunds will be processed to your original payment method within 5-10 business days after we approve your return.
  • Please note that it may take additional time for the refund to be reflected in your bank or PayPal account, depending on their processing times.
  • If you opted for an exchange, we will ship the new item to you as soon as the return is processed, using the same shipping method as your original order unless otherwise requested.

Return/Exchange Request Email Template

Copy and paste the template below into an email and send it to [email protected] to get started.

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:

Dear Home Paint Tools Shop Customer Service Team,

I would like to request a [return/exchange] for an item from my recent order.

  • Order Number: [Your Order Number]
  • Product Name(s): [Name of the product(s)]
  • Reason for Return/Exchange: [Please specify the reason, e.g., defective, wrong item, changed mind]

I have read and understand the Returns & Exchanges policy on your website.

Please provide me with the next steps and the return shipping address.

Thank you,

[Your Full Name]

Questions?

Our friendly customer service team is here to help you with any questions about returns, exchanges, or your order. Don’t hesitate to reach out to us at [email protected].

We appreciate your trust in Home Paint Tools Shop for your painting, camping, and hardware needs!